JJW

Utter Cheats

🛑⛔️🛑WARNING - WARNING - WARNING 🛑⛔️🛑 These people are rogues, liars and cheats, look at all review sites, don’t just take my word for it, look at all review centres to see how many others have been cheated by these clowns 🤡 ⚠️ UK Trust Pilot score 2.9 ⚠️Review Centre 3.7 ⚠️ Yell rating 3 I can see that people have had positive experiences, but of those how many have used their goods a few months after it’s been in and certain things were not working or broken and had to go in for repair? Our caravan went in for a service in October 2022 and we used it first in February 2023, when booking up to water it started spraying out from over the wheel arch and investigation found that pipe connectors were dislocated. When they were reconnected and the water system pressurised the shower “that has never been used in this virtually new caravan started dripping within the tap mechanism, the gas bottle was found to be connected and turned on live and the coax no longer worked. The history with these people extends back over two years where they have lied 🤥, done incomplete works and handed back saying it was done but we had the caravan for two years and the USB sockets have never worked, there was plenty of corrective warranty work to do but significantly for these people the USB sockets have been repaired twice however never actually worked, it went in for service in October 2022 and the USB sockets were not working, they were working when it came back out but their work sheet stated “NFF” which means No Fault Found, they weren’t working and then were working, they most definitely fixed the fault but chose to suggest there was no fault, just liars. This time we reported the water leak, Gas Bottle still connected and broken coax. ⛔️⚠️ The response was - you have left water in your caravan and caused frost damage, winterisation is in the handbook and how to store in these conditions ⚠️⛔️ We responded that we brought it into you for service in October, with no water in it, gas bottle not connected with a working coax and here we are with the first use and the gas bottle is connected, pipe connecters popped out with a full water system, a damaged shower and broken coax! ⚠️Their response was ⛔️🛑 We have a policy not to leave water in caravans after a service, we often use our own gas bottles⛔️🛑 during service⚠️ We did reply that although they have a policy their technician on this occasion has not adhered to it, we know this is fact because it came into you devoid of water, gas bottle disconnected in the absolutely right storage conditions prescribed by the manufacturer but here we are now with water damage, disconnected pipe connections and broken shower tap that has “never been used” and the only that has happened is it coming to you where we know you have filled it with water and tested gas! So they said bring it in and we will check and “rectify” the problem’s, direct excerpt from their email below in images!! We took it in, they then called and said we have reviewed the issue and can clearly say that yes it was water damage due to water having been left in it, so we have replaced the shower tap that you will now have to pay for to get your caravan back…..No call to say it needs a shower tap, no authority requested to perform works to the caravan just we’ve done it and here is your bill and we won’t be releasing your caravan until you pay it. We then emailed the directors to outline everything that had happened, how our 4 young sons were strapped in the car whilst we located a leak in the evening and darkness and then dried up the water that had gone all down into separate compartments, a gas bottle was connected and left in a live condition as well as broken coax and it was at their business where this has happened, this our first use of the caravan since service. The directors of this business has no interest, the manufacturer Swift had no interest, but they are now involved in a court case see images below, they will be made to care. ⚠️⛔️IF YOU PLAY SILLY GAMES YOU WILL GET SILLY PRIZES⚠️⛔️