Anonymous

Terrible aftersales false promises

Purchased a car from Crystal Motor company Ltd, Northampton October 2024. On agreeing to purchase the car, it was agreed they would put a new/fresh MOT on it, powder coat the rear wheels that were badly corroded, replace both rear tyres and carry out rectification of the cars paintwork in several areas. On collecting the car, I found that no fresh MOT had been carried out, the wheels had not been powder coated, just painted, even managed to paint over the stainless split rim bolts, and the defective areas of paintwork had had some kind of shoe polish applied that came off when touched. The owner Clinton Hopper, agreed they had failed in their promises, blaming his sales team, and reduced the price of the car slightly which only just covered the cost of getting wheels powder coated properly. Car came with a multi point check sheet showing all items of car that had been checked prior to collection e.g, radio, windows, tyres, brakes, seats etc etc. Within a week of owning the car, and having covered around 500 miles in it, found that the front brakes were in such a dangerous state (metal to metal with brake pads & discs, result being seriously affected braking efficiency) that I had to immediately stop using the car until the fault could be rectified. Also at time of repairing the brakes, found a front near side suspension spring broken, which could quite easily cause dangerous handling of the car. Later the same week, the exhaust back box was found hanging down from the car, on investigation, found the back box mounting bracket completely rotten away. All these defects would have been picked up on a fresh MOT if one had been carried out, the car really should not have been driven if these faults were evident at time of purchase, but having the check sheet, it said everything was indeed ok, so nothing to worry about?. I contacted Crystal Motor Company within 4 days of purchase regarding the defects, and from that point on, I have been passed from Clinton to his daughter Louise (Office manager/after sales) and back again many times, with false promises, suggestions that I don't know what I'm talking about, aggressive verbal responses from them both, and at no time are they prepared to rectify any of the issues, even though they say the car came with a 3 month warranty, they seem to never want to honour it, or deal with any issues going forward, as the warranty supplied is an in house warranty where they decide whether they may pay out or not. I have even suggested that all I would like is re-imbursement for the cost of parts that I have had to purchase to make the car roadworthy again, but all you get is that they will get back to you, but rarely do and are are very busy. Its all basically down to whether you happen to get lucky and manage to purchase a car that doesn't have any issues post sale, as they have zero interest in sorting anything out. Avoid.