Anonymous

Scammers (service centre)

To start, I have sent several emails to the service centre manager to outline my complaint and haven't had any acknowledgment or response. I have also tried calling however when we went to collect our car from the service centre the phones were practically on silent. We were invoiced £159.48 for a new battery which was completely unnecessary as we had a new battery fitted the day before the car was dropped off at the service centre. This was conveyed to the service centre in the form of written notes provided by our mechanic. The battery was disconnected at the time of handover to protect it from the parasitic load that was being investigated by yourselves. rather than charging the battery you proceeded to replace the new battery without informing us. At the time of handover we had to wait 35 minutes in the office for anyone to deal with us on a Friday afternoon we were simply told the price and handed the paperwork in a folder, we were not given a detailed overview of the work that had been carried out. we are very disappointed with service given and the lack of information provided regarding the work that was carried out and that fact that unnecessary parts were fitted and charged to us. In fact whilst we were there another customer was also complaining and asked to speak to the manager because none of the work they had booked their vehicle in for had been carried out. I will avoid this dealership and implore everyone else to do the same.