Rosa B

SCAM OF A SERVICE CENTRE - DO NOT TRUST

I took my Renault in for a new clock spring - what was supposed to be a simple hour or twos job (code the part to the car and fit it) turned into a week long nightmare. Initially it all seemed fine, they completed the work and we got the car back same day, noticed the steering felt a little heavy but thought that was just because they had to remove the steering column to get to the clock spring. But the next day, as I left work in the car, breaking system and hand break warning lights and the ABS warning light came on the dash and the steering was even heavier. The speedometer stopped working (i.e. no speed could be displayed) and the mileage displayed on the dash suddenly jumped up several thousand miles. I called RAC out who confirmed the brakes themselves were still functional so I could drive home using Google Maps as a speedometer but to take it back to the garage the following day. They also found the washer fluid cap missing from under the bonnet, and whole new fuse box had been fitted under the bonnet too for seemingly no reason. The following day we took it back into Budgens and they denied all responsibility and quoted several thousands of pounds to fully investigate and replace the ABS unit alone. They offered no help or refund for the damages they'd caused. I couldn't afford the repairs so we took the car back with the view of selling it on as spares and repairs and finding a new car. Within two days we had to scrap the Renault because the power steering was nonexistent and the whole car was lurching and nearly impossible to get out of second gear. I got less than 80% of its market value for that Renault and hadn't even owned it a year. Budgens are money grabbing, careless and lazy with zero care for their customers - DO NOT trust them with your car. I went out of necessity (because the clock spring had to be coded to the car) alone and it was NOT worth it.