David P

Very poor service

My car is a Nissan Juke purchased in September 2024 with 3,200 miles on the clock, On 29 June I was driving the car when I couldn’t get it in to gear. The car was taken by recovery service to Hurst’s in Newtownards. I was shocked to be told the next day that the problem was a burnt out clutch.. It would not be covered by the warranty and was solely due to my driving. Such rubbish as I have been driving for over 60 years without any previous clutch problems. Obviously the car had been fitted with a faulty clutch. On 8 July I arranged with Hurst’s for the car to be picked up the next day. Hurst’s agreed to this.. The next day when a mechanic employed by me went to pick up the car it wasn’t even ready. Obviously the dealer hasn’t a clue about anything.. When I enquired about a replacement car none was available.. The availability of a car is not mentioned in the brochure I have on Nissan Roadside Assistance. My advice to anyone thinking of a car don’t go near Hurst’s and definitely not a Nissan. Best scrap available. It’s shameful that for over 2 weeks no help or assistance is available to me from anyone. When a car isn’t available help and assistance is needed by the car owner not comedians making light of every thing. My end of complaint reads room for a lot of improvement and could do much better. Marks out of 10 Zero,