Thomas B

Bought a Ford Kuga from this garage

We purchased what we were told was a fully serviced with history as stated from the salesman. Handed over nearly £20000.00 in cash. Salesman promised everything was great. On delivery we started noticing things not right with the car. They were attempted to be fixed and some things did not run true. I asked several times for a copy of the service history then never received it. Then went into email over several weeks asking. It turned out the car had never been serviced. I found out from another Ford dealer who serviced the car soon after I purchased the car. I had been lied to and totally mis-sold the car. I spoke to a manager who basically called my wife and I liars and he denied the salesman said this. I have all emails saved. I asked the garage if they would swap the car for another, but the wanted me to take a £4.5k loss on the car that had only done a thousand miles, My case is with the ombudsman and going to my solicitor.