Shelby

AVOID!!!

Avoid Autotrade Southwest!!! We purchased a 2011 BMW X5 back in April with clear age related marks which I wasn’t concerned with/about. I noticed that there was a door handle which was covered in sticky black residue but again didn’t think twice about it as I thought it would wash out (I was wrong!!) the handle was cracked and they filled it with some silicone type material. Which we had to replace! Happy enough with the car we paid the rest of the deposit which was £1000 and LUCKILY we did the rest on finance. As we were about the drive off the forecourt a seatbelt / airbag warning come up on the car. Assured that this was the recall which has been fixed, we drove away. We were told that if it doesn’t we can take it to any garage here in Plymouth to have this sorted. When we got home after a 2 hour drive we noticed that the seatbelt didn’t even work, how did it pass a NEW MOT!? Red flags began pinging!!! Fast forward 10 days as we went on holiday. I found out multiple lights that has started to pop up and found out that the DPF light was coming on/ flashing up. So had it plugged into the Carly where that warning kept coming on. Contacted the dealership with these issues as the car also hasn’t been serviced despite being told we couldn’t have it until that had been done. I was told that I had to return back it to Gloucester to have these faults looked at even though I was told I could have it sorted where I live - absolutely fuming as I had a 4 month old baby! Along with these faults the car kept telling me it needed to go on the ramp etc. The garage insisted that I took the car back but could only provide a courtesy vehicle which would have not been suitable! So I asked them to recover the car which they did. After having it 10 days the car comes back with no receipt of what worked has been done, covered in bird faeces, hay, mud and fag ash in the footwell (we don’t smoke!) and 500 miles added to the clock without an explanation. The next day the heating system completely failed leaving me with no air con or heating again with a baby! I contacted the dealership and they put me in contact with their after sales who insisted I used someone who they recommended to look at the car. After days had gone by I was told to contact a mobile mechanic which I did to be told he only covers portsmouth!! This was the final straw and I demanded to take it to my garage who I use regularly to be told that the car needs a new heating system and that the DPF was severely blocked and would need a new one! So 10 days of having the car, they did nothing!!! Which was going to cost £5000 which they would not pay and I now wanted to reject the car. They then began hitting me with the rights act saying they have the right to have the car back to investigate these faults!! I called the finance company who told me I have grounds to reject this car and put in a complaint which I did so. Fast forward… weeks and weeks the garage accepted the rejection. I think if I didn’t have the finance company backing me they would have tried to play silly buggers and fob me off more than they have already done! They had the car back and then said I have to pay £600 out of my deposit for a respray due to bird poo damaging the paint work which was 100% there when they sold the car!!!! Absolutely livid. But I’m so glad I do not have to deal with these cowboys anymore!!! AVOID AVOID AVOID! If you do insist on buying after this review please take multiple photos of the car when you get it back to your home!!!!