Jon M

Feel let down

Bought a mk 8 Golf R last April 2024 for £32,000. Since I’ve had it an intermittent sos warning comes on the dashboard, took it back to the Hull depot last April because it was driving me mad but they said theres nothing wrong because it didn’t happen on the test drive. Took it back there this week to have a service done, the window buttons had stopped working and this annoying sos thing was still happening. They wouldn’t do the buttons under warranty, apparently I’d broken them!!! Told me I’d have to take it to VW to get it diagnosed for SOS problem. VW Hull were great called me same day to say it needed a new steering wheel, it was a common fault with the early mk 8 and they’d sent the quote to stoneacre, heard back from stoneacre Service manager today, they won’t do it under warranty because I was 4 weeks late taking it for a service, which is true because I work away and the cars doesn’t get used it’s only done 5000 miles since I’ve owned it. I feel so annoyed and let by stoneacre, they were happy to take my 32 grand but any sort of warranty is total bogus. Seeking advice