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Misleading Conduct and Disregard

I purchased a car from Richy at H Tones Oxford Garage, and it was handed over at the roadside on Spring Garden Road — not from a regulated business premises. The vehicle was faulty from the outset, and despite clear evidence, the business failed to take responsibility. Shockingly, I have voice recordings of being instructed to lie to the warranty provider — a clear breach of trust and ethical conduct. I was then expected to drive the faulty vehicle over 3.5 hours back to Hartlepool for repairs, despite serious concerns over its roadworthiness. When I sought a fair resolution, I was insulted with an offer to buy the car back for £6,675, claiming it was “market value.” This ignores my legal right to a full refund under the Consumer Rights Act 2015, which protects buyers from misrepresented or faulty goods. I now hold two witness statements from previous buyers, each detailing serious issues with H Tones Oxford Garage — further evidence of a troubling pattern of misconduct and regulatory disregard. To make matters worse, H Tones Oxford Garage has an active County Court Judgment (CCJ) with an unsatisfied record, publicly available via Companies House and credit registers — a serious red flag for any consumer. I have now been without a car for over four months, due to the unacceptable practices at H Tones Oxford Garage. I am pursuing formal action and sharing this review to inform others. Transparency, safety, and fairness should be non-negotiable when buying a car. If anyone reading this has had a similar experience and would like to connect or share information, please do reach out. Collective awareness is key to protecting consumer rights. I will update if a resolution is met