Miro

Clutch failure weeks after 90K service

I brought my car in for a 90,000-mile service at Hartwell Ford (on 24 June 2025) and less than four weeks later, the clutch failed completely. Luckily it happened just near my home — had it occurred on a motorway, the outcome could have been dangerous. Despite being a major scheduled service, the dealership performed only a basic visual inspection, with no meaningful checks on critical components like the clutch or drivetrain. They produced a video focusing entirely on tyre tread, while ignoring far more serious wear risks. I raised a formal complaint and was met with dismissive responses, no accountability, and zero goodwill — not even an apology. I was simply told, “We can’t predict a clutch failure,” and offered nothing more than a future booking slot (which I declined). They refuse to acknowledge their role or issue a refund. In my experience, this was a box-ticking service with no mechanical depth, and when challenged, the management refused to take responsibility.