Kate G

Approach with Caution

I bought a car from BMS car sales on 7th June, after the car was MOT’d on the 5th June and passed with no advisories. Some damage on car which was not disclosed but put it down to buying a car unseen. Back brakes started grinding on the 9th June - metal on metal and below legal limit. Billy contacted and offered to pay for replacement parts that we ‘could fit ourselves’ without asking about any mechanical know how, and no apology for selling a car with a fraudulent MOT. After back-and-forth Billly transferred money for a mechanic to fit the brake parts (refused to organise himself then complained my quote was expensive) Total for parts and labour was £338.00. Formal complaint in writing with no formal response. Admitted he never checked the brakes, and that the ‘full service’ advertised was in fact just an oil/filter change. Fast forward 3 weeks, engine management and low oil pressure light. AA and an independent mechanic advised to return the car. Called Billy on Monday, who said he would arrange a driver after I had removed private plate. 3 days later plate removed and logbook back, requested the car was collected. Billy said he would arrange. Spoke to finance company who then said Billy was refusing to collect the vehicle despite being legally obliged to. I organised recovery myself, and my deposit was refunded within 48 hours of the car arriving back on site. Fast forward another 14 days and the finance company had still not received a refund and asked me to confirm that Billy had paid me £400 for the brakes!!! Still not sorted out and still without a car whilst the mess is sorted out. Billy is a very difficult man when things go wrong, it could have all been solved very easily, whereas now I am drafting my letter before action letter and will proceed to court.