Simone

Unprofessional Experience at Steven Eage

On July 31, 2025, at 5pm I called Steven Eagell Toyota Romford because I was looking to buy a spare estate vehicle VK66LEF for my daily commute to work. After discussing with a colleague at work, I decided to reserve a specific model. A member of the staff, named Danny, was initially helpful in locating the vehicle with the specific plate number. However, during our conversation, I overheard him asking his colleagues about the vehicle, and I discovered it had already been sold. Danny then started questioning me about my interest in that vehicle and suggested a Yaris instead. As I expressed my preference for an estate car over a smaller vehicle, he became increasingly arrogant and spoke over me. At one point, he made a dismissive comment suggesting I was only looking for a cheap car, which I found inappropriate since I hadn’t mentioned my budget. His tone continued to escalate, and I was about to inquire about another vehicle, the Corolla 2023, but I decided to hang up. I do not tolerate that level of unprofessional language. It was a disappointing experience filled with rudeness, and it seemed that Danny was doing as he pleased. Good luck to the Toyota dealers the customer service is for the toilet. An official report has been submitted to Toyota