Callum

Sold car with hidden fault

Bought a used car less than 3 months ago — the sunroof doesn’t close, leaving it unweatherproof. The salesman claimed it was “fixed” at the time of sale, but it clearly wasn’t. When I returned, the manager admitted it wasn’t wear and tear, then gave implausible excuses instead of taking responsibility. I trusted their honesty and professionalism — I was badly let down. I’ve tried to go through their complaints procedure, but they haven’t even acknowledged me, forcing me to go down the Trading Standards route.