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Avoid at all costs

Summary About Reviews Claimed profile Motor Range Reviews 3,727 • 4.5 Car dealer Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Review summary Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service provided, highlighting its efficiency and the smooth, straightforward nature of their transactions. Many consumers specifically commend the staff for their helpfulness, politeness, and professiSee more Based on reviews, created with AI See what reviewers are saying Donna J 15 hours ago Great service from start to finish, Andy answered all questions we had relating to the car, kept us upto date through the whole process. very pleased with the service he provided would 100% recommend... See more Useful Share Kristyn Lowther 25 Jul 2025 ⭐️⭐️⭐️⭐️⭐️ Absolutely fantastic service from Gareth! From the moment we walked in, he was friendly, knowledgeable, and genuinely interested in helping us find the right car. Nothing was too much t... See more Company replied Useful Share GLADVIN ROBINSON 3 days ago I would like to thank Andy the salesperson at Motor range for his professionalism in listening to my request and showing me around the site. Very helpful and pleasant. Car found and sorted. Big Stev... See more Company replied Useful Share ray 3 days ago I bought a car here today with the help of Daniel, who was really helpful and informative, especially relating to electric cars. i never felt pressured at all and all the finance options were fully ex... See more Company replied Useful Share We perform checks on reviews Company details Active Trustpilot subscription Car dealer Written by the company The Northwest's No. 1 for used cars with over 2000 cars available across two supersites in Liverpool & Manchester. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your partSee more Contact info Dunnings Bridge Road, L30 6YW, Liverpool, United Kingdom 01515277010 info@motorrange.co.uk motorrange.co.uk 4.5 Excellent 4K reviews 5-star 4-star 3-star 2-star 1-star Replied to 98% of negative reviews Typically replies within 1 week How this company uses Trustpilot People also looked at cinch cinch.co.uk 4.2 (52K) Arnold Clark www.arnoldclark.com 4.7 (170K) FOW Winsford www.fow.co.uk 4.3 (11K) Cartime cartime.co.uk 4.4 (3K) Carsa carsa.co.uk 4.4 (9K) Motorpoint motorpoint.co.uk 4.6 (23K) Big Motoring World www.bigmotoringworld.co.uk 4.3 (53K) I have had two breakdown issues with the vehicle since I purchased it on 22nd June 2025, with a 3 year warranty at an additional cost of around £1500.00. The vehicle was serviced and had an mot completed on 17th June 2025 five days before I purchased the vehicle. Upon arrival, at Motor range Aintree today On entry I was asked by a staff member outside if I was okay. I explained no I am back here again this was my second breakdown in six weeks, to which he said 6 weeks and laughed, clearly finding the situation amusing — a completely inappropriate and unprofessional response. I explained todays breakdown issue at reception and I was once again advised at reception no courtesy vehicles were available as they would need to keep the car to have look at this due to engine malfunction message. I explained that I require a courtesy vehicle urgently due to my son’s medical condition and offered to provide medical evidence of this. While the receptionists were polite, I was told these personal circumstances would not affect the waiting list for a courtesy car. I then asked to speak to a manager and was referred to Shirley, whose conduct was disrespectful, dismissive, and entirely lacking in empathy. Rather than acknowledge the inconvenience or offer any support, Shirley was defensive and unhelpful. She informed me that courtesy cars are not a given and are a COURTESY (upon reading other reviews courtesy car availability appears to be an issue). Once pressed only later in conversation I was advised courtesy vehicles are provided if a warranty claim is in process after initially being told this was not the case. The sales representative James at point of sale assured me that a courtesy car would be made available in the event of any issues — even a sale car if needed with manager authorisation. I believe I have been mis-sold the vehicle and the associated warranty. During my conversation with Shirley, I mentioned the previous battery issue and was told I “need to understand” that these problems can occur after a vehicle has been sitting on the sales forecourt for an extended period. I find this response unacceptable. The vehicle was serviced and had an MOT completed just five days prior to my purchase, and therefore should not be experiencing such issues so soon. I raised this point directly, but received no meaningful response or acknowledgment, further demonstrating a lack of accountability and poor customer care. I advised due to the two issues within less than 2 months I wish to reject the vehicle. Shirley refused to accept the vehicle return and insisted that I must go through my finance company, and that a mechanic would need to inspect the vehicle. No explanation was given as to why Motor Range could not facilitate a return or issue documentation to confirm receipt of the vehicle now left in your possession. There is no reason as to why a return of advance could not be arranged where my deposit is refunded by Motor range via the finance company and motor range take back ownership of the vehicle. Blackhorse have also verified on a recorded call this was an option for Shirley. The warranty appears to be a complete waste of time and problems are to expected according to the service manager Shirley. The aftercare here is awful they are only interested in customer at point of sale. It appears sales staff are actively encouraged to promote Trustpilot reviews at point of sale when customers are promised the earth. As I am discovering now the promises and assurances at point of sale are hollow.