Ben H

Don’t buy from these people

I bought a Mercedes E350 Convertible from Richlee, at the end of February 28 miles into owning the car I had a red warning come up on the dash telling there was a power steering fault. I pulled over and called them and they left me on the side of the M25 for 3 hours and a further 3 hours at South Mimms services waiting for the AA. The AA arrived and plugged into the car and I was told the steering rack needed replacement but he would be able to turn off the fault so I could get home. I received a call from Mr Shayler, the owner on the Saturday morning and he advised me to call them when the warning light came back on. Low and behold 2 weeks later it did so they had it back and I was led to believe it was a software updated and I also alerted them to the state of the suspension when driving but was fobbed off due to having 19” alloys. The car came back and 2 weeks later the fault came back and the car was taken away again this time they replaced the steering rack and again was told about the suspension issues yet again fell on deaf ears a month later I got the car back with no fuel and the steering rack done but still suspension issues. A few more weeks later the engine management light came one and was told by the AA was the NOX sensor to which Richlee disagreed and topped up the AdBlue again the suspension was mentioned and again I was told nothing wrong with it and got the car back. A few days ago the same engine warning light came on again the NOX sensor as I my finance company paid for an independent inspection I told the inspector of the suspension issues and agreed with me. Today Richlee have washed their hands of my car so now I’m having cover the costs myself. What a lovely garage!! Supposed to have carried out 150 point check before I collected the car…..yeah right!! They also sent me a loan once that had bald tyres and no oil in the engine!! Am I a happy customer I was but now far from it I have a car that was supplied to me with a fault that they knew about and that they brushed under the carpet and now I’ve got to get it repaired myself less than 6 months of owning the car!! I would recommend these people to no one and if you do buy a car from them I’d recommend an independent inspection on it before handing over your hard earned cash like I did.