Dan C

Scammers. Avoid at all costs!

Worst car buying experience EVER! They are an absolute waste of time and money! Not professional at all! This nightmare started on 3rd of July 2025 when we have financed a Tesla Model X long range 2020 in black with the reg number LG70XAV. After the finance was approved I have been asked for £1000 deposit for the car to be removed from Autotrader. I have paid that without asking any questions. The following day I asked for some more pictures and a video of the car as the photos on Autotrader were very poor quality. Only then to find out that they don’t even have the car yet!!! Basically they have posted a car on Autotrader and on their website that it was not physically in their possession yet! I wasn’t happy at all with that but they didn’t seem to care at all, telling me that the car will arrive in a few days. The car came a week later on 10th of July and the following steps were to valet it, check it over for any problems and do an MOT. It took them another week, when they rang me on 17th of July to let me know that the car needs an arm on the front suspension and they have ordered that from Tesla and was due to arrive on 22nd of July. I have accepted all these lies and weeks after weeks of waiting. Another week passed and they rang me saying that they have changed the arm but now the car has another problem, it doesn’t recognise the key and it needs to go to Tesla for the key to be reprogrammed. After another week, they said the key is done but it needs to be checked by Tesla for some other suspension problems. At this point I couldn’t make the difference anymore from whatever was the truth and the lies. Again, like an idiot I have accepted to wait for the car. In the end, everything looked ok for the car to be collected on 7th of August after 5 weeks of waiting and lies after lies from Gary and Sophie and all the others that been dealing with this. 7th of August early in the morning left Wales with my wife and our son for a 3.5 hour drive and 170 miles to Loughborough Motorline direct. Got there at 10:30 am and we’ve been told by Sophie I suppose that they are just finishing off valeting the car. They probably didn’t have time 5 weeks to valet it. We have waited an hour and a half til 12pm to bring the car over to the front. And when they have finally brought it, the £30k car I have been waiting 5 weeks for, was clearly not valeted as it was full of dust everywhere inside. And moreover, the car had no mirror case on the left. And Gary acted like nothing happened and everything was absolutely normal. Ah, it happened yesterday he said and we ordered to come to Tesla. But no one thought to ring me to let me know. After more checks on the car, I found that the seat behind the driver doesn’t slide forward to give you access to the last row of seats, the car having 7 seats. Again, he was acting like this is normal and nothing wrong with the seat. Even tried to tell me that you only go in the last row only from the left side, like it was a bus. After that he admitted that he doesn’t really know with tesla but they are selling them constantly. Not a single time he said sorry because the car was a mess. A 30k car that was not fit for the purpose. I didn’t buy it in the end but they didn’t seem to care a bit as as soon as we left, the car went back online available for sale shockingly with a price increased by £1700 minutes after we left. From £29800 to £31500. With a broken rear seats motor and no mirror housing. What a joke of a dealer! What an absolute waste of space! So be careful if you want to buy a car from these jokers that most likely they don’t even have the car you’re buying yet! I’d stay well away from them if you don’t want to go through what I’ve been!