Scott B

Would not buy from Jemca Bracknell

I purchased a used RAV4 for £25k from Jemca Toyota Bracknell. I was assured the vehicle was in good condition. However, when I arrived after travelling 150 miles, the car was poorly prepared: stains in the headlining, bodywork marks that had been covered with pen, and no real sign of proper pre-delivery preparation. Within the first week of ownership I discovered multiple issues: Front wheel bearing fault – diagnosed by my local Toyota dealer. Battery health at only 31% – confirmed by the AA, leaving the car unable to start after only 10 minutes in ignition mode. The AA technician said the car should not have been sold with a battery in that condition. Vehicle pulling to the left – requiring wheel alignment, where uneven tyre wear was identified. This directly contradicts the “145-point check” that Jemca had signed off. Tyres – two needed replacement within days of purchase, and I am considering replacing all four for safety. While warranty covers some of these repairs, the fact that so many faults appeared immediately raises serious questions about Jemca’s preparation and integrity of their advertised “145-point check.” Efforts to resolve this with Jemca Toyota Bracknell have been extremely poor. Calls and emails are often ignored, and when I request to speak with a manager, I am either told they are not available or transferred to someone without authority. Promised call-backs are rarely honoured, and today the phone was left to ring out multiple times after staff had said they would transfer me. In summary: Jemca Toyota Bracknell were very persistent in contacting me before purchase, but since handing over the money, their aftersales service has been virtually non-existent. Based on my experience, I would strongly advise anyone considering buying a vehicle here to think twice and carefully question the validity of their “145-point check.”