Anonymous

Profiting from a grieving family.

I would avoid using this dealership at all costs. Our experience was one of a dealership who are administratively incompetent, incredibly lax in communicating with customers at a sensitive time, and, disgustingly, willing to attempt to profit from a tragic situation. My father bought a Volvo XC40, 22plate, with 12,000 miles on the clock for £30K on Tuesday 29th July. He sadly died on the Sunday (3rd Aug), having never driven the car. On Monday (4th Aug) we contacted Lipscomb (as they had left a message following up on the sale) and requested that the sale be reversed/cancelled. (It was an upsetting reminder to have the undriven car on the driveway.) We were informed that this would not be possible, but John (salesperson) would consult with the manager and come straight back to us with an offer to buy back the car. We made multiple attempts to contact them about this, but were fobbed off with more “we’ll come back to you” replies. An offer was eventually made 2 weeks later (15th Aug) of £23K. When we replied to express our disappointment at the offer (given that the car was in exactly the same condition as when it was sold to my dad), a “gesture of goodwill” was made increasing the offer by £500, which we found insulting, (especially as it was accompanied by a suggestion to contact webuyanycar instead). In addition to this Lipscomb had made an “administrative error” when registering the car, meaning that they had registered it twice to themselves, adding another “keeper” to the cars’ history. This then proved problematic when obtaining valuations for the car elsewhere. In stark contrast Tonbridge Volvo (HSF group) were fantastic. They were compassionate, professional, fair and efficient, going above and beyond to support us through their purchase of the car.