Anonymous

Poor after sales experience! Be careful!

Before buying my vehicle, I specifically asked the sales team what would happen if something went wrong during the warranty period. I was reassured by both Sam and Joe that I could use a local garage or dealership for any repairs, which was important as I live more than 4 hours away. Within a week of purchase, I had the csr checked by my local garage and a fault was found on the system. My local garage and main Porsche dealership confirmed the part needed costs £400. I asked the dealership to cover this under warranty so I could get it fixed by my local garage rather than travelling all that way, and even tried to compromise by offering to pay for the labour myself if they covered the part. Despite this, the after-sales team refused. They only offered £150 towards the cost or insisted that I return the car to them — a 10-hour round trip — just so they could carry out the exact same repair my local garage would do. They have not been willing to compromise, and the process has involved constant back and forth with no real attempt to resolve things fairly. This has made what should have been an exciting purchase unnecessarily stressful. The after-sales service has been unhelpful and has gone against what I was originally told and promised before the sale. Based on my experience, I would strongly advise future customers to be very cautious and get everything in writing, as verbal assurances will not be honoured.