Krzysztof A

Terrible service

I'm very disappointed with the service at Kia Bristol. A few years ago, after buying a car from you and returning it under warranty, it was damaged, and no one would properly repair it. I promised myself I wouldn't buy anything from Kia again. Years later, you're sending me an upgrade offer. I thought I'd give you a chance because I'm looking for a new SUV. I made an appointment at 1:30 PM and arrived early. They told me I had to wait 10 minutes. I waited 30 minutes and no one helped me. So, I politely thanked them for my time while waiting for someone who didn't show up. I went to Hyundai, where I received excellent service. I think Kia could learn from them how to treat customers. If I were Kia, I'd consider some training for their staff to avoid losing customers.