James

“A dealership should treat people with r

I regret ever dealing with this dealership and want to warn other buyers of how I was treated. I was pressured by Chloe to pay £35,000 within 24 hours after picking out my vehicle— an unreasonable demand clearly linked to end-of-month sales targets. Her emails were dismissive and unhelpful, making me feel like nothing more than a sales target, not a valued customer. I was even left in the position of begging to arrange collection of the car I had already paid for as it didn't suit her. When I finally collected the vehicle after travelling almost 350 km, it had not been prepared — not even a drop of fuel — and I was forced to complete the V5 change of ownership myself online as Hatfields just grabbed the money and ran, it's disgusting behaviour. The so-called three-hour handover is nothing more than a sales pitch designed to push extras like service packs, finance, and any other add-ons they can sell. Carl Dean, while polite, made it sound as if resolving my issues was doing me a favour on the day i begged to collect my vehicle as Chloe was off on the day. — hardly the professionalism expected when spending over £35,000. I raised all of these points formally, but the management responded by saying they were “unwilling to offer any compensation” and directed me to the Motor Ombudsman instead of taking responsibility. Its not all about compensation have a look at yourselfs how you treat people Craig Petty. This experience has shown me that this dealership is more interested in hitting sales targets and squeezing extra money out of customers than providing honest service or basic respect. If you value professionalism, transparency, and customer care, I would strongly recommend looking elsewhere.