Ross

Avoid - zero after sales

Absolutely disgusting behaviour. Completely untrustworthy and unethical. AVOID. My wife visited Marshall Land Rover today for an MOT on her Range Rover. As part of that visit, she asked them to refit a rubber “wire cover” that was loose in the boot - check my Google review to see photos of this rubber boot. Simply refit as had popped out of its hole - not replace. Labour only - no parts required. How long do you think it would take to push a rubber grommet in? 60 seconds? 90 seconds? Let's call it 1/4 hour if we have a cup of tea whilst we do it. Quoted cost? **£240**. She also asked them to replace two plastic trim clips (part: LR092198, £3.50 each) holding the passenger side door sill trim which was loose. The trim itself wasn't fitted. They don't even need to remove it. Labour perhaps 60 seconds at MOST - literally slot two clips into the trim, push trim into place. Quoted cost? **£138**. She was quoted a total of £380 to fix something that would take under 15 minutes in total and with a parts cost of perhaps £7. Finally, she was told that 'two screws on the airbox are rusted and rounded off' (Land Rover quality parts rounded off by an equal quality Land Rover technician, I might add, as they are the only ones to service the vehicle) making it difficult/impossible to replace the air filter. She was quoted over £1100 for a new airbox as a solution to THEIR technician rounding off the screws! Absolutely exploitation - one can only speculate if they would have dared try this with a male customer. Perhaps Marshall Land Rover are still living in the sexist 1990's - we'll never know, as we'll never return. Finally, the dashcam was disconnected by Marshalls (and not reconnected afterwards). There is only ONE reason that someone doesn't want their work filmed, and thats because they KNOW it's incompetent or exploitative.