Fahim Z

BMW PARKLANE "Staffs do not trust/ Scams

BMW stands for (Bring Me WorkShop). In German BMW stands for (Bring mir die Werkstatt)) Unfortunately, my experience with BMW Park Lane has been extremely disappointing and frustrating. (Liar/Scam Staffs and do not trust them) Always get written notes and double check the work with them and do not trust their words. Full of shit. After raising valid and serious concerns regarding my vehicle—specifically related to the B47 engine's well-documented timing chain faults—I received minimal support and no meaningful engagement from the dealership. Despite multiple follow-up emails, communication has been slow, unresponsive, and at times completely absent. It's deeply troubling to see such a lack of accountability, particularly when independent automotive experts and forums have extensively documented these recurring B47 engine issues. Rather than acknowledging or addressing these known defects, BMW Park Lane and even BMW UK appear to dismiss valid concerns, hiding behind internal policies and extra charges that make warranty claims difficult and stressful. This behavior undermines the entire concept of a warranty. A warranty, by definition, is: "A promise or guarantee made by a seller or manufacturer regarding the condition, performance, or quality of a product. It typically ensures that if the product is defective or fails to work as intended within a specified period, the company will repair, replace, or refund it at no additional cost to the buyer." BMW cannot redefine warranty terms on the fly to suit their bottom line, nor should a customer be made to feel like they're fighting a system just to get basic, rightful support. This approach erodes trust in both the dealership and the brand as a whole. While BMW Park Lane’s showroom may reflect the luxury image of the brand, the after-sales support, complaints handling, and customer care do not. The process appears more concerned with extracting additional revenue than upholding the quality and integrity associated with BMW. As a result, I’ve been forced to escalate this matter to the Motor Ombudsman, a step I never expected to take with a supposedly premium brand. I sincerely urge BMW Park Lane and BMW UK to reconsider how they handle legitimate warranty claims, especially when they involve known engine faults. Customers should not have to navigate a web of internal bureaucracy or be penalized by arbitrary mileage thresholds when the core mechanical issue is a manufacturing defect. At this point, BMW Parklane is more like a scam—a situation where the dealership is actively making it harder to access the very coverage and support the warranty is meant to provide.