Heather

Had to take them to court for resolution

We had a very poor experience with this garage. Within days of buying a car from them, we reported an engine noise and raised the issue a number of times afterwards. The car was returned to them several times for investigation, but nothing was ever done to resolve it. Less than a year after purchase, despite being reassured multiple times by the garage that there was no issue, the car suffered a full engine failure. Instead, they later denied we had ever raised the issue, and kept Nissan Exeter’s concerns from us. They refused to apologise or offer meaningful assistance even in the run up to court. Their negligence and dishonesty could have posed a serious safety risk to our family if the full engine failure had happened at speed. It took nearly a year and a court case before we received any resolution, and although we were eventually awarded compensation, the whole process was extremely stressful. Based on this experience, I could not recommend this garage.