Wissam Z

Extremely Disappointed

After two years of owning a Mazda CX-30, I’m writing to express my deep frustration and disappointment with both the vehicle and the level of customer care I’ve received from Johnson Oxford and Mazda UK. Since early in my ownership, my car has suffered from a recurring Blind Spot Monitoring (BSM) fault. This fault not only compromises safety but has never been properly diagnosed or resolved, despite multiple visits to dealerships and numerous attempts to have the issue fixed under warranty. Each time I reported the fault, I was met with vague explanations, temporary resets, and promises that never materialised into a permanent solution. It’s disheartening to be repeatedly sent away with the same problem persisting, especially for a safety-related feature that’s meant to protect, not fail unpredictably. Mazda UK’s involvement has been minimal at best. There has been no meaningful support, no escalation that resulted in a fix, and absolutely no ownership of the problem. I expected more from a brand that markets itself on reliability and driver confidence. I’ve spent two years chasing a resolution, wasting time, energy, and trust in a brand I once respected. I’m now at the point where I cannot recommend Mazda to anyone, not because of a single faulty part, but because of the unacceptable way the issue was handled from beginning to end. This has been a hugely disappointing ownership experience, and unless Mazda UK steps up and addresses this properly, this will unfortunately be my last Mazda. I’ve now let the Motor Ombudsman handle the issue and hope to find a resolution.