Anonymous

Awful - very poor service.

After having the van in for DPF repairs for over a week, I went to collect it today. Driving out of the garage entrance, the van shuddered, made a loud bang and ground to a halt, breaking down 100 yards from the garage. It was taken back into the garage by people from the service dept and discovered they had not replaced the 'clips' apparently? I have had no formal confirmation of what they did or did not do for this to happen but I would have thought after various repairs it would have been taken for a test drive prior to me collecting it, and I cannot believe for a second this happened. I got a lift back home again from my partner who lost half a day's work for this, aswell as all the fuel costs incurred from a 2 hour round trip from home. The two women on service dept calls at the Long Ashton branch are rude and unhelpful, the service manager was apologetic about the van, but said "these things happen" and it would be back early afternoon. It still isn't here at nearly 4 o'clock.. I have had to chase them so many times about the status of the van over the last week and for this to happen on collection day is not only very poor service, but potentially very dangerous as I ground to a halt on the dual carriageway stretch of road by the garage which is very busy and fast. I'm sorry to say that I definitely won't be going there again, it's been a bad experience and I see from lots of other terrible reviews that I am not alone. Ford vans are rubbish and so are Trust Ford, Long Ashton.