Steve S

Avoid at all costs

I'm only leaving a 1star review as you can't leave 0 I would like to reject the car that I bought from you in June due to subsequent failures with the car and your inability to fix it repeatedly. I collected the car on 18th June, it broke down on the 27th of June. You lent me a courtesy car …More North West Autos Blackburn (owner) a week ago Good morning and Thank You for leaving us your feedback. We are sorry that you have had issues with your purchase and will look after you as best as we can and as per the CRA 2015 and as per guidelines set by current legislation. After checking our records you purchased a seven Year old Ford which had covered a mileage of 90000 at the point of inception, during its PDI and preparation stage we carried out a full MOT, Full Engine Service, we replaced the Timing Belt and Water Pump and their was slight vibration on the clutch pedal we also replaced the Clutch and Flywheel for you, all in all it had a Major Service and as to be expected for a high mileage car it required maintenance work which we carried out. During your repair in June, you were provided with a courtesy car and all works carried out were covered by your 28 days warranty that was provided. The next time your vehicle came in with an issue it was outsourced to a specialist and regrettably it was there for a bit longer but he completed works and the vehicle was returned to you, at this point you were out of your warranty with us however within your statutory rights and as the issue wasn’t present at the point of purchase we were well with our rights to charge you the specialist’s fee but we chose not to. Unfortunately, we don’t have a main dealership set up with over staffed departments, your query was addressed on the same day as per your conversation with Reece, it just happened that the email we sent you must have got in to you junk box, a exact date and time was provided to you for all the communication. On the 9Th October 2025 you dropped the vehicle of one evening when we were closed and without any notice or booking, when contacted on the 10Th requesting for you to drop the keys off as it was inappropriately parked you refused and demanded a refund, you were once again advised to contact your finance company as you had the vehicle for 5 Months and had covered in the region of 5000 miles, you were advised to work with and not against staff as it would make for an easier and smoother transaction. We hope that you have followed our instructions and once again request for you to collect you vehicle as we have no space on site and do not wish to park it on the road, we are in the town centre of Blackburn and would not to be wanting to deal with a damage issue further down the line. Dave Still 3 reviews 4 hours ago New We just bought a large estate Toyota from here as we need more space since having our first child. Reece filmed a video of the car for us as we weren’t able to view as we live a far way away. When I came to collect, the car was perfect as described. The staff were very friendly and helpful, and we are very happy with the new car. Rayhan Mohammed 2 reviews 2 days ago New Absolutely fantastic service from start to finish. Very helpful team. Thank you 🙏1 Chris Lucas 1 review 3 days ago New Great service from the team. Picked up the car on Saturday, everything was ready when I arrived. Got the train down from Scotland and the garage was only 5 minutes walk from the train station. Plenty Fuel stations nearby available before journey home. ❤️1 Sarwa666 1 review 4 days ago New Absolutely fantastic thanks to will ❤️1 Joanne Berry 5 reviews 4 days ago New Amazing customer service, personal attention, value for money and a lot of laughter …. A lovely experience buying our next car from these guys. Thank you 🔥1 loretta cotton 1 review 5 days ago New Went to look at one for a new vehicle. So much choice The guys were amazing ,really knowledgeable,great customer service.would definitely recommend them ❤️1 Lucy Spencer 1 review 6 days ago New Tom Matthew 4 reviews a week ago New Second car we’ve purchased here, the last was several years ago and was a fantastic car. Low mileage and had no significant issues. Before we picked up they did a full service/MOT and cambelt which gave us peace of mind. …More 🔥1 char 2 reviews·1 photo a week ago New Amazing service from beginning to end. The staff at North West Autos were professional and more than happy to help. Everything was explained clearly. Highly recommend and will definitely use them again in the future! 🙏1 ben ohare 2 reviews a week ago New Good family run company easy to deal with and good customer service ❤️1 John Bradley 2 reviews·2 photos a week ago New Just purchased a car and it was excellent service from start to finish. Couldn't recommend north west autos blackburn enough and will was very helpful, there was no over selling, just let me take my time and look over the car by myself. 🔥1 Michelle Easton 2 reviews a week ago New Boss place! Staff are fab. Will who we dealt with was amazing and so helpful. Delighted with the car and the service. Thank you North West Autos. ❤️1 Cheryl Marie 7 reviews a week ago New Absolutely fantastic car and excellent customer service from all the guys especially Reece.Highly recommended for anyone looking for a car.These guys go above and beyond to make sure everything is perfect. 🙏1 Robyn Whitehouse 1 review a week ago New North West Autos have been super helpful with me! The car is lovely and the customer service has been brilliant! 🙏1 Billy Hammerton Local Guide·9 reviews·25 photos a week ago New Came to look at a van at North West Autos, staff were friendly and attentive and addressed all the concerns I had. They gave the car a MOT, new timing belt and water pump and offered a warranty to back up their products. Buying a used car …More 🙏1 Lisa Sumner 13 reviews·5 photos a week ago New My son has just bought a car from here. 5 star service from start to finish. Organised his finance at a good rate and within budget despite him being 21. Good communication and ready to collect as arranged with a new 12 month mot done too keep his costs down. Thanks too Will for sorting it all out. Photo 1 in review by Lisa Sumner 🔥1 Holly Hesmondhalgh 2 reviews a week ago New Excellent service from start to finish. The staff at North West Autos were professional, honest and efficient, particularly Adam. Everything was explained clearly, and there was no pressure at any point. I love the fact that you can freely …More 🙏1 Kenzie Tyrer (Kenzie) 8 reviews·5 photos 2 weeks ago New Amazing staff and great choice of cars. The service they provide is immaculate. I had Reece help me in finding the perfect car, and what a great job he did. We left with a great first car, lots of laughs and smiles, and i’ll recommend this place forever. 🙏1 Stephen Walker 8 reviews 2 weeks ago New Me and my father visited in Sunday 5th October and I had 24 hours to buy a car due to my job and my other car being unreliable. Shami (representative) provided a really friendly without pressure service and I managed to secure a car …More 🙏1 Harry Cropper 6 reviews·5 photos 2 weeks ago New A wonderful buying experience. Everything flowed smooth ant the staff were brilliant. No hard sell. Helpful and attentive staff. I bought a Ford Fusion Automatic. Nearly 18 years old, but very low mileage. Lovely car. 🔥1 Steve Starkie Local Guide·19 reviews 2 weeks ago New I would like to reject the car that I bought from you in June due to subsequent failures with the car and your inability to fix it repeatedly. I collected the car on 18th June, it broke down on the 27th of June. You lent me a courtesy car for the period it took to fix it. I picked it up again a week later on the 4th July. I then reported a second breakdown on the 23rd August, it took a week and a half to diagnose and then a further 2 days to fix it, collected on the 12th September and was told I would have an update on what was wrong with it (still to this date, I have not been told) for this particular instance you didn't loan me a car and I had to hire a car, an expense on my part. Car has now broken down on the 5th October. I have reported this on the 6th October with Will and I am yet to receive a phone call back. At each point I have had to chase and ring and contact you in the hope you will return communication and developments. Your customer service at the beginning was exemplary but each time I have had to call you regarding a dangerous car that you have sold me. You have also been told about the brake sensor fault light coming on three times and this has not been looked at. Always saving the best comment until last when I spoke about the car having failed twice by this point the "boss" (who seems to hide behind his team unless it's good news) said to me.... "This is what happens when you buy secondhand" ...... I bought it from you, the "Team" who on the face of things are excellent due to your Google reviews (do some digging on these) So, as I started - I am exercising my right to a refund due to the persistent faults and failure to repair. I expect a phone call, you have my details as I've given them on countless occasions for call backs that the majority of the time I don't receive This saga continues, North west autos are now lying to the finance company about the location of the keys for Blue Finance to carry out an independent inspection. I dropped off the car on the 7th October and the keys were dropped off on the 8th October. Avoid this business at all costs they are dangerous