Nathan E

Avoid

On 14/10/25 My vehicle had gone in for a diagnostic. I was then sent the video report and costs attached to their findings. When questioned about products they were trying to sell me, they could not provide details and blamed ‘GDPR’. When I asked for evidence of the diagnostic findings, I was told there was a document of 200 pages. I was sent three pages, and the initial document stated “no problem detected with the battery.” WHY have they been trying to sell me a battery for £449.64? The report sent to me also showed hidden faults that were not initially shared regarding the Starter Motor Generator. They were adamant I required a software update that COULD address why my vehicle was switching off while driving and slowing down. Service Manager: Imran Hassan stated “BMW Hedin could not meet my expectations and best outcome would be to collect your vehicle” as a result of a paying customer requesting evidence and information regarding products they were trying to tell to me. At this point no work had been conducted Due to a lack of knowledge, they had delayed work on the vehicle. Six days later, they had agreed to install the upgrade free of charge. They informed me that the I-Level upgrade addressed the faults with the Starter Motor Generator. On 22/10/25 I was instructed to come in to collect the vehicle, which was in total eight days later. Ten to fifteen minutes (two miles) away from the centre, the car continued with the same problems that the car was initially taken in for. After hours of trying to get hold of the dealership, they then suggested that I address an issue that they have valued at £3088.49 that has no correlation to the problems my vehicle is experiencing. They point-blank refuse to address why my vehicle is cutting out (ten times in a three-mile trip), although the master technician has confirmed that he has worked in vehicles with the same problem. The team is extremely difficult to reach (or avoiding), lacks knowledge, and is driven by financial gains. I would recommend BMW & Mini owners to avoid this centre at all costs to avoid being scammed and financially take advantage of by the team at Hedin