Lauren

Expect Better

I purchased a Skoda Fabia from Willis Motor Company about a month ago. The sales process felt rushed — I was asked to sign the credit agreement before the MOT was completed. When I requested the service history, I was told it wasn’t available. I also questioned a missed MOT and was given an unclear explanation. Before purchase, I pointed out rust underneath the car, a service light on, and a broken windscreen jet. I was assured these would be fixed before collection, but they were not. Upon collection I was advised the car had no spare key and I would have to bring the car back in to sync to a spare . Within ten days, the coolant level dropped significantly. And 3 of the windows stopped working .The car was returned for repair and a courtesy car was provided, but updates were poor and completion dates changed multiple times. When returned 3 weeks later I was told the coolant issue was an “airlock,” though it wasn’t properly resolved and the coolant dropped again, no evidence was provided this was investigated when questioned . Other faults, including non-working washer jets, remained. The courtesy car also contained another customer’s paperwork, which raises data protection concerns. Overall, communication, vehicle preparation, and after-sales support were below expectations. I would expect so much more from a Skoda . Dealership I would recommend giving your customers working cars in place of a sub standard car and a bunch of flowers (would you give a man a bunch of flowers on sale ? A little weird guys ..)