Richard B

Poor customer care and service received.

I put a deposit down on a Mercedes requested amount of £500. There was only 1 key so I asked for another key to be made. This was put on the deposit job sheet described as they will try and do this. A job to be completed before collecting car. A few days later Liam called to say the person who does there keys for them did not want ro take the key apart in case he could not put it back together again. This is him trying to resolve the issue. I suggested he go to Mercedes to get a replacement key he refused. A new key would of cost £500 and £700 pounds which we were expected to pay ourselves. Liam said the blade just need cutting yet if it was that easy his so called person he uses could of done this. Poor excuse. Due to his manner we decided to pull out. He refused to give us the £500 deposit back nothing not even half. Rip of,Liam said as he had taken it of the market he could of lost a sale apparently we were the 2nd person to drop out of the sale of this blue Mercedes slk32. Not a pleasant man to deal with when things don't go his way. A zero rating is more appropriate.