Anonymous

No rush, all hush

When to look at car in September. It wasn't on the lot so they said it would be 10mins, took near 40. Had a wander round it and all looked great, nice size so asked for a test drive. 40mins later and we drive it off for a run. Lovely drive, absolutely into it. Took another 30mins to speak to a sales person, who brought up the pictures of the car, scrolled through them, told us he'd never seen this car before, sat back in the chair folded his arms and said any questions?!. Guard up immediately and we walked away from the car. After discussing the car in the evening we called the garage the next day and said we would like it. We asked about the scuffs that were on the front of the car and the wheel trims. They said it would cost a non refundable £49 quid to take it off the market before they'd tell us if it was booked in for work. We said we wouldn't pay (argued) and wanted to speak to service to discuss when it would be fixed. They relented and we spoke to services. It was booked in for the Tuesday. This was Friday. We said great we'll have it, £400 holding fee. £100 a day! Even though they were technically only holding it for 2 days as the other days it was in services to fix the scuffs but by the by we paid as this would come off the total now we'd made up our minds. We went the Thursday to collect, late evening as we both had work and lived 1hr away. We didn't drive away till 2hrs later, with a lot of faffing and waiting. It was dark when we got a look around the car, hopped in and drove home. When we had a good look at the car the next morning we noticed a trim on the front passenger window was slightly out of line. We pressed it down and it clicked into place but revealed a fair size of rust underneath. We messaged the lady in sales (name removed as they don't like names on bad reviews) who said we needed to send pictures to services. We did this and was told they'd get back to us. 2 weeks of silence. We called them. The sales lady is no where to be found and apparently we couldn't deal with anyone else other than this particular person. So we called the next day and still nothing so we escalated to management whom weren't aware we had a problem, nor had they apparently received said email or pictures so we resent. They said they needed to order part (didn't specify as it's not a part that needs replacing we have no clue what they're referencing) and said they'd be in touch. We are now 5 weeks in and still nothing from them. It's such a shame cos we absolutely adore the car!