Mark C

Not the safest car. By far

Google review summary Reviews aren't verified 5 4 3 2 1 4.8 (752) Rate and review Share your experience to help others Reviews All test drive24 video22 bouquet of flowers14 credit13 +6 Sort by Most relevant Newest Highest Lowest Mark Coultous Local Guide·42 reviews·10 photos Edited 16 hours ago ​😠 A Dangerous, Unsafe, and Unreliable Experience with the Volvo XC40 ​Rating: 1/5 Stars ​We purchased a Volvo XC40, touted as the "safest car in the world," and have …More Photo 1 in review by Mark Coultous Photo 2 in review by Mark Coultous Photo 3 in review by Mark Coultous 5 Tracey Osborn Local Guide·1 review·2 photos 4 months ago Dealing with TMS Volvo Hinckley made the car buying experience an absolute pleasure! Hayden was really knowledgeable, professional and extremely helpful. The car was prepared to an extremely high standard and the purchasing …More Photo 1 in review by Tracey Osborn Photo 2 in review by Tracey Osborn TMS Hinckley - Volvo Cars (owner) 4 months ago Hi Tracey, thank you for your 5* review, and choosing TMS for your new car. Hope you have a great week, John Adrian Cowin Local Guide·60 reviews·67 photos 5 months ago My wife and I had an excellent experience with TMS Hinckley as we sought to do a part-exchange of our old BMW for a younger low mileage Volvo XC40. In particular we enjoyed the prompt, professional, patient and friendly service from Hayden …More Photo 1 in review by Adrian Cowin Photo 2 in review by Adrian Cowin Photo 3 in review by Adrian Cowin TMS Hinckley - Volvo Cars (owner) 5 months ago Hi Adrian, thank you for taking the time to leave the team a very thorough review. This is something we strive for every time. Many thanks, John Tim King Local Guide·16 reviews·15 photos 8 months ago Fantastic dealership that I would highly recommend. Vehicle was priced competitively with full Volvo backed 12 month warranty. I bought from a distance and they made the whole process easy. No pressure to buy additional products but was …More Photo 1 in review by Tim King Photo 2 in review by Tim King Photo 3 in review by Tim King TMS Hinckley - Volvo Cars (owner) 8 months ago Hi Tim, Hayden and the team are very grateful for your very thorough review of your experience at TMS Volvo Hinckley, and this is something we strive for every time, many thanks, John Mark Coultous Local Guide·42 reviews·10 photos Edited 16 hours ago ​😠 A Dangerous, Unsafe, and Unreliable Experience with the Volvo XC40 ​Rating: 1/5 Stars ​We purchased a Volvo XC40, touted as the "safest car in the world," and have been met with nothing but danger, frustration, and poor service from day one. ​Upon collection, the main console screen was already faulty, requiring us to perform a repeated lock/unlock cycle to turn it on—a worrying sign of things to come. More critically, we immediately spotted a large, loose wire and panel material hanging near the accelerator pedal, which the salesperson merely pushed back up, claiming it was "fine." ​Since driving off, the problems have escalated dramatically: ​Serious Safety Hazard: The car's automatic braking system repeatedly engages for no reason while driving at speed (e.g., 30 mph), causing multiple unrequested emergency stops with traffic behind us. This has almost caused serious accidents, demonstrating a terrifying lack of reliability and proving the car is not safe. ​Major Electronic Faults: The main console screen is now completely non-functional after being intermittent, adding significant inconvenience and further confirming the car's poor quality. ​Appalling Customer Service: The salesperson failed to follow up as promised. When a review was posted, he only called back to express concern about the review, promising engineers would call—they never did. Weeks later, we called them only to be told to deal with the issue ourselves by calling the RAC. ​As a Mobility car, this unpredictability and complete failure of the safety systems have caused extreme inconvenience. Today, we are refusing to drive it due to the safety risk, forcing my wife to take an Uber for a medical appointment while I, a carer, must wait at home for the RAC. ​After driving a BMW for five years with no issues, I've never felt safe in this Volvo. For a company to claim they sell the "safest car in the world" while delivering a vehicle that performs unrequested, dangerous maneuvers is unacceptable. I do not trust this car and strongly advise potential customers to look elsewhere.