Leah

*BUYER BEWARE* Sold faulty BMW

FULL REVIEW: https://share.google/nOEIjp8b2rBFUEgY8 *BUYER BEWARE* Still waiting 18+ months for a refund on faulty car ruled by the Motor Ombudsman (see ruling below). UPDATE:6.10.25 - Sold faulty BMW. Case raised with Motor Ombudsman and ruled in favour for full refund. Goldstone have NOT cooperated. The case has now escalated and Ombudsman to remove the dealership from association, failing compliance. I purchased a BMW in January 2024. Within 4 months it experienced 2 big faults. Goldstone rectified the first fault themselves (no heating) over a month after reporting it (this was done after having me take it to a specialist and incurring a diagnostic fee which was not reimbursed). The car was then returned to me with the reverse camera disconnected. The second fault was reported in April 2024, only 3 months later. This was a ticking noise from the engine (suspected engine knocking). As such I was forced to SORN the vehicle and cease driving it. When I purchased the car, I decided to procure a third party warranty at my own cost. So naturally I contacted them first. They inspected the vehicle and determined that it was a pre-existing fault and advised me to contact the dealership. When contacting Goldstone, they completely refused to resolve the issue, even though I am entitled to a repair or refund under the Consumer Rights Act 2015, having purchased the car within 6 months of the fault. So, I have been forced to take the matter to the Motor Ombudsman. After almost a year of ongoing investigation, the Motor Ombudsman reviewed the evidence and determined the vehicle to be of an unsatisfactory quality at time of purchase. They awarded me the right to reject the car for a refund (see below). However, Goldstone did not respond to the decision. Despite numerous contact attempts by the adjudicator, Goldstone have not responded. As such the case has been escalated by the Motor Ombudsman to Final Decision. This whole ordeal has been extremely disheartening as it started off really well. The staff seemed really genuine and nice, however, I now wholeheartedly regret purchasing a car from this dealership. As a result of thier failure to rectify the issue, the car has been sat idle in the driveway since April 2024 (see below). This is very disappointing as I spent money upgrading the vehicle exterior soon after purchase, which has gone to complete waste. I have also had to purchase a replacement vehicle which has been costly and stressful. PLEASE do read the negative reviews before making the decision to proceed with a purchase, as I do not want anyone else to live this experience. I work in the automotive industry for a premium OEM and would strongly advise that those spending a lot of money a premium car to go direct. It isn't worth the risk! I really hope the dealership co-operate in resolving the issue which has been dragging on unnecessarily.