BJ

15 Nov (Day 53) Buy elsewhere

15 Nov (Day 53) Buy elsewhere avoid a financially painful and stressful experience with the Lookers Group, who do not comply with the Consumer Rights Act 2015 core principles of 3 R’s (repair, replace, refund) however Lookers Stafford interpret the CRA to mean 3 D’s (deny, delay, discount). Spent on a £54k approved used vehicle, within days reported a significant safety defect causing steering and drivetrain issues/ unsatisfactory quality. One failed repair and 41 days later Lookers Group offer to repurchase at 8.7% less than paid, without an acknowledgement of £2k spend on hire car costs etc. spent to keep me on the road, stating with a straight face this is a fair deal!!! Have you had similar experience or issues with any of the companies in the Lookers Group or their parent company Global Auto Holdings, get in touch