Patrick G

Outstanding 5 star Experience at lexus H

I recently visited the Lexus Garage in Hull for repairs, and I cannot praise the team enough for their outstanding service. From the moment I walked in, the receptionist went above and beyond to ensure I felt welcome, frequently checking in on me and offering refreshments like tea and coffee. Her kindness set the tone for a stress-free experience. A special shoutout to Chloe Shaw and Emma Gillett, who kept me thoroughly updated throughout the 4-hour process. Their professionalism, transparency, and genuine care turned what could have been a tedious wait into a reassuring experience. It’s rare to find a garage that combines technical expertise with such warm, personal attention. The waiting area was comfortable, and the entire team made sure I felt valued as a customer. I left not only with my car perfectly repaired but also with complete confidence in recommending this garage to others. Thank you, Lexus Garage Hull – you’ve earned a loyal customer! Gerry