Anonymous

Avoid

AVOID AVOID - UNLESS YOU WANT MULTIPLE COSTLY VISITS FOR REPAIRS WITH OTHER SERIOUS FAULTS FREQUENTLY OCCURRING JUST HOURS AFTER LEAVING THE SITE AFTER THEY “FIX” A PRIOR FAULT. SOMETIMES THE NEW FAULT APPEARS WHEN YOU GO TO COLLECT THE CAR AND SIMPLY TURN ON THE IGNITION AS WAS THE CASE TODAY. WHENEVER THEY “FIX” A FAULT - A NEW FAULT SEEMS TO APPEAR JUST HOURS LATER… I have serious concerns regarding Tim Mears their Head of Business who I’ve found to be incredibly unprofessional, dishonest & disingenuous. I have serious concerns regarding his conduct, customer communication & general trustworthiness for which from me he gets a rating of zero. I’ve also found him to be incredibly rude, ineffective and incompetent, repeatedly jumping to wrong conclusions and makes “final” decisions based on inaccurate and incomplete information provided by his equally inadequate, dishonest and dysfunctional service team. Either his actions of deceiving are intentional or he must be incompetent. Only when matters are referred to Tim Mears superiors (CEO Marshall Motor Group/Constellation Automotive Group or their ultimate owners TDR Capital) does he return with tail between his legs, apologising for the mistakes he and his team have made. As was the case earlier this year when I escalated concerns to Martin Casha (ex CEO Marshall Motor Group. Unfortunately, Martin has now retired. He has been replaced by Gary Savage and time will tell if Gary is equally as effective as Martin Casha. Unless you want endless stress with one mechanical issue after another and being fobbed off with garbage, nonsense & lies - AVOID Bexley Audi! Visit them for repairs/servicing at your peril!!