Simon

AVOID AVOID AVOID

AVOID AVOID AVOID! I purchased a 2022 Ford Transit Custom from Motorange in July for close to £20,000 outright (not on finance). At first, the experience seemed positive: the van matched the detailed walk-around video I was sent good condition, just what I was looking for, and I was assured it had full service history. Although it was slightly more expensive than similar vans elsewhere, I chose Motorange believing that a large, reputable dealership would provide peace of mind. I could not have been more wrong. After just 3,000 miles, the front brakes failed on a slip road off the M6. I contacted Motorange immediately and was told their aftercare team would call me back, they never did. As I rely on the van for work and live over an hour away, I was forced to take it to a local garage the same day, costing me over £500 to fix something that should never have been an issue on a recently MOT’d vehicle. This prompted me to check the MOT history. Shockingly, the van had two MOTs within three months. • The first - carried out by an independent garage - recorded worn discs and pads as advisories. • The second - done by Motorange - showed no advisories at all. Clearly, the brakes were never rectified, given the condition they were in when they failed. I then checked the service history, which I was told was fully logged on Ford’s online portal. It wasn’t, nothing is recorded. For transit customs, proper documented servicing is crucial due to known wet-belt issues and Fords repair policies. Motorange have repeatedly ignored this concern. Their stance is simply: “all our vehicles are sold with full service history” despite the fact none was provided, and their claims are untrue. I emailed and called multiple times — they ignored me for three weeks. When I finally received a response, I was told brakes are “wear and tear” and that I must have worn them down to 1.5mm below the legal limit in only 3,000 miles - something that is not physically possible under normal usage. Due to the MOT discrepancies, I’ve now contacted the DVSA, who have confirmed they will be investigating. I’ve also spoken with the Consumer Rights Service regarding Motorange’s failure to uphold their obligations. Motorange have shown a complete lack of customer care, transparency, and responsibility. They are still ignoring me to this day. If you want to avoid the stress, cost and dishonesty I’ve experienced take your business elsewhere. I’m happy to provide evidence of all communication and documentation to anyone who wants to see just how poorly Motorange operate.