Hannah

Service fault- dealer won't fix

This vauxhall dealership has changed hands to a different parent company in the last 12 months and as a result is no longer fulfilling its obligations to customers since the change. I had a service for a vehicle as part of PCP obligations which caused a tyre pressure fault when the rear passenger tyre was changed. As part of this fault I have tried at multiple times in the last year to get the tyre pressure system fixed as part of the warrenty following the service but after being delayed by the representatives at the service centre, they are now no longer fulfilling the contractual obligations in which this dealership has taken ownership from. Alistair, a customer rep in the services department was very non-chalent in his understanding of my issue with the long-term problem I had been having with my vehicle and did not seem to care whatsoever. He happily explained to me that he would not honour any contract by the previous dealership owner and that the custom of returning clients is not important to his work. I would steer clear from this dealership if this the the customer experience that we should be expected to recieve. I pay for a monthly PCP on a vehicle that is covered by warrenty but these establishments would make you believe that you are still underpaying for a lackluster quality of service that causes fault without rectifying them whatsoever. My frustrations are also with the organisers of the takeover of the dealership who think that shirk responsibility of maintaining vauxhall services especially with established clients like myself. All I have asked for is for rectification of the mistake that the previous dealership has caused and they will not comply. Additionally, the only other dealership is the centre in Falkirk so be happy to travel an additional 40 miles to get services that this dealership should be obligated to provide. I look forward to seeing how the dealership and car financing industry adapts to car electrification as they will have less slimey ways of squeezing money out of customers when the industry is standardised across the board