Ahsan A

From repeat customer to “never again”

This dealership is a perfect example of how customer experience can completely deteriorate over time. I am not a first-time customer. I have given this dealer business in the past, but based on this experience, I will never return again. The mentality here has clearly changed — it is now purely money-driven with zero regard for customers or basic professionalism. Before visiting, I had two phone calls with two different salespeople and discussed a £300 reduction on a car priced around £22,000. Based on that, I drove nearly 2 hours with my family, trusting what was discussed. What I found on arrival: Battery SOH below normal for the age and mileage (EV buyers beware) 4 visible dents Multiple paint chips across the bonnet, with paint completely missing in places Despite these clear and objective issues, when I asked about the price, I was told a second salesman had to approve it. We were then made to wait almost an hour for him to turn up. When he finally arrived, his response was blunt and dismissive: no reduction — not even £1. No apology. No acknowledgement of the condition. No respect for the time and effort we had spent getting there. This was not negotiation — it was a complete waste of half a day. The whole process felt like get the customer through the door and then shut down any discussion, regardless of the car’s condition or what was previously agreed. If you value: Your time Honest communication Transparent pricing Being treated with basic respect Avoid this dealer. There are far better dealerships who understand that long-term trust matters more than squeezing every last pound out of a single sale. For me, this is 100% the last time I will deal with them.