Kye

Buyer Beware!!!!

I purchased my Vauxhall Grandland X back in September of 2025, Shane was my salesman who at first seemed happy to help and answered all the concerns I had and also valued my 2012 1.6 TDI golf at £650. To which he told me Motorplus wouldn't get much more than £1200 at auction. Yet, It can be found on their website currently for sale at £2950. Please be careful when putting your car in for PX as they will rip you off. The purchased Vauxhall was ready for collection within a week, We arranged collection at the same time as dropping off my Golf. During this time the my newly purchased Vauxhall had an outstanding safety recall regarding the timing chain, I contacted Shane at Motorplus regarding this issue and he had gotten the car booked into Evans Halshaw Vauxhall Newport. I then took my Vauxhall back to Motorplus as they arranged to drop the car off to Vauxhall for me whilst I borrow a courtesy car. Motorplus left the car with Evans Halshaw Vauxhall Newport, who completed the recall work and gave it a service. However, when Motorplus came to collect the car it's engine light had been stuck on, Vauxhall cleared the light but, it again stayed on. This had been going on for 2-3 days since I dropped the car off with no update given to me by Motorplus. I had to call Shane at Motorplus for an update, to which I was told they are currently in a dispute with Vauxhall regarding who is liable for the issue. Another couple of days pass and I yet again had to chase Shane for an update. Terrible communication from Motorplus!!! Shane advised that Vauxhall wanted to check wiring and required 2 hours worth of checks, Shane then advised me that the Problem was mine and they are no longer helping with it, also that they wanted the courtesy car back which would leave me without transport for work!!! I told Vauxhall to proceed with the work as I need the car, the engine light had been from someone disabling the adblue prior to my Purchase. A simple fix that Vauxhall sorted within a day. I can't thank Dan enough at Vauxhall for his help. Motorplus could learn a lot on how business should be conducted from Evans Halshaw Vauxhall!!!! It's illegal for a motor vehicle trader to sale a car with an outstanding safety recall. Funny thing is Motorplus had been liable for this issue by law, yet, they decide to ignore the law and continue as if it never mattered. This issue would have been found prior to my purchase of the car if they had done the recall work under there ownership, means I wouldn't of been £300 plus pounds out of pocket and having to get my finance company involved. I contact Shane at Motorplus to make a complaint regarding all of the above, I was told more than 5 times he was speaking with a manager about the issue and I would be contacted back. However, Shane and Motorplus decided to cut contact with me. No help, no apologies and no call back. I gave Motorplus multiple chances to rectify the issue but, they decide to cut all contact and ignore the issue. I was also told by Shane that he was unaware that it is illegal to sale a car with an outstanding safety recall, how can a car salesman not know the law for the industry he's employed in. Goes to show you what sort of car dealership Motorplus is, I also suggest you offer staff training regarding commutation and legality. It would have saved you a lot of trouble. Based on all of this information and how disgustingly Motorplus handled this issue. I decided to seek legal advice and take action with my finance company who had been Admiral. I contacted Admiral regarding the issues I highlighted all failings from Motorplus and provided all of the proof required to back my complaint. It took a little over a month for Admiral to investigate this complaint due to Motorplus not cooperating with Admiral's investigations. I can't thank Admiral enough because they found Motorplus to be at fault. Which is an outcome I had been expecting.