Janet

New car not fit for purpose

Bought a brand new car from this dealership. Less than a month of ownership and there is an issue with it that is making it unsafe to drive and unfit for use. As you can see the car has done less than 800 miles. On Monday Arnold Clark central 60 day warranty team booked it in with this dealership, confirming to me the dealership would collect the car and provide me with a courtesy car for the duration it was away. They told me the dealership would be in touch to confirm, when I hadn’t heard from them I called them back Tuesday to then receive this email: Dear ……. I have spoken to my manager and he confirmed that, as this car is new and still under manufacturer's warranty, Citroen would have to organise and cover the recovery of the vehicle. They would also be able to organise a replacement vehicle for you. Our courtesy cars are not available for long term hire and never guaranteed. He also mentioned that there is a Citroen recovery button on your vehicle, which, if pressed, will send out the recovery team to your location. It is located in the roof next to the rear view mirror (but not the SOS button) - if this helps. I am very sorry for this inconvenience and I understand your frustration completely. Unfortunately, this is the process to follow and for the manufacturer to organise. I would suggest getting in touch with the Citroen customer care team on 0800 093 9393 to see if they can help you with this. Absolutely diabolical they are taking no accountability whatsoever to help me in any way after selling me the car and I am now left with an unsafe car! This dealership are obviously only interested in income and now customer service.