Erika

The worst car dealership

The worst car dealership I ever dealt with! We had an appointment to see and test drive a specific car but we got kept waiting for over 25 minutes before a salesman came to us (despite seeing other customers who arrived after me being served first). His mannerism was quite far from polite and the first question he asked was if we wanted to buy the car. Only after a bit more in the conversation, the salesman said someone else just took the finance on the vehicle and it might not be available for us to test drive it. He left us by saying he had to check first and offered us some drinks that never arrived! He then came back and agreed to let us test drive the car, but when we got to it he told us we couldn’t test drive it as it needed to be jump started. Only later he came up saying we couldn’t test drive it because someone else took the finance on it! It was such a waste of our time as we wasted a total of an hour for nothing (without considering all the journey to get there)! It seemed we kept being told lies after lies! When later I asked to speak to the manager, I was introduced to another guy (5’6”, strawberry blonde, facial hair, glasses) who introduced himself by the name of Callum, but when later I requested the business card he wrote his name to be Joe and seemed that neither was his name and perhaps he wasn’t even the manager! His justification was poor and he demonstrated very little interest in our disappointment and inconvenience caused as he just tried to dismiss us. The whole experience seemed a joke! The customer service was the worst I ever experienced! An absolute waste of time!