Jon H

Disappointing experience

I had an extremely disappointing experience with Parkway, Kettering. I recently bought a vehicle from them, upon getting the vehicle home and cleaning/polishing it I noticed a dent in the roof lining. This wasn't immediately obvious in the lighting conditions I test drove the vehicle in or with the lack of gloss. I also found there to be no windscreen fluid in the washer bottle. I topped the screen wash up only to find the washers did not work. I contacted Parkway to alert them to the issues and initially they were adamant the dent wasn't present on the vehicle when it was sold. I looked back at all of the videos/photos that had been sent to me prior to the test drive and on the video the dent could be seen if you were looking for it, again not immediately obvious from the angles/lighting condition the video was taken in. When confronted with the screenshots I took they conceded that the dent might have been present but I signed the document stating I was happy with the vehicle, which whilst true, the dent was not noted at the dealership or pointed out to me. For the value of car that I purchased you absolutely don't expect this sort of damage, stone chips/minor scratches - yes, large roof dents - no. After taking the vehicle to a number of places I fortunately found a skilled PDR technician who thankfully pulled it out but noted that when the vehicle was cleaned at the dealership there is no way they wouldn't have seen the roof dent. To Parkways credit they did pay for the repair of the windscreen washers but the vehicle should obviously not have been sold with non functioning windscreen wipers which is an automatic MOT failure. The vehicle also didn't come with a second key, I was told that they hadn't had time to sort one out due to when they came into possession of the vehicle. When I approached Hyundai to obtain the second key I was told that one had been ordered by Parkway and had been sitting with them for 3 months! For prospective buyers I would avoid, they were not up front about the roof dent, the windscreen wipers were non operational and stated they "hadn't had time" to sort out a second key which didn't appear to be the case when I contacted Hyundai.