Vicki W

Initial buying process was really good

We had read the reviews and checked out the dealership prior to making the 5 hour journey from Swansea. When we got the the dealership it was busy, we took the car for a test drive and had already prepaid for it before arrival. Because we were comfortable with the dealership. When we got it home there was a few niggly but very minor things I did expect with a second hand car. The main issue was that the USB port was broken, which meant we couldn't charge phones, get apple play, sat nav or any other of the computer systems to work. We took it to Hyundai who said it is because of it being broken you can't update the brains of the car and that has not updated since 2022 and that is why we can't get anything to work. It cost us £350 to get fixed, it is something we didn't think to check while test driving, so we'd defiantly advise people to do that. We did let drive green know but never got a response which was disappointing as the initial buying process was really good, when we went down it was fine, the car itself is now fine it was just an aftersales issue. For that reason we would rate a 3.5/5.