Mr Z

Avoid this dealer at all costs!

I purchased a Hyundai Ioniq 5 from Oakwood Motor Company for £17,798 and drove it away on 8 February 2026. Within around 24 hours, the vehicle developed a serious charging fault. It would not charge on any home AC charger and only worked on commercial DC chargers, indicating a likely ICCU fault. This made the car not fit for purpose almost immediately after purchase. I reported the fault the next morning. I was told the dealership would not arrange recovery and that it was “not their problem”, despite this being a clear Consumer Rights Act issue. Because the car could not be charged and did not have enough range to return safely, I had to pay £130 myself for vehicle recovery back to them. I formally rejected the vehicle under the Consumer Rights Act 2015 within 43 hours of purchase and confirmed this in writing. I made it clear that I did not accept repairs and was exercising my legal short term right to reject. Despite this, communication has been poor. I was promised call backs on two separate days that never happened. I was also told the vehicle would be driven and charged multiple times, but I have seen no evidence that this took place. In my view, the underlying fault has not been properly resolved and has only been temporarily masked, with the risk that the 12V battery will simply discharge again because it is not being correctly charged by the ICCU system. It has now been one week since rejection and they have still refused to provide my refund. As a result, I am proceeding with legal action to recover the purchase price and my associated costs. I have been left without a vehicle, out of pocket for recovery costs, and forced to escalate the matter formally. Based on my experience, I cannot recommend this dealer.