Daisie S

Appalling service and organisation

I visited the garage last Sunday to view five specific cars, none of which were available despite being advertised. I therefore booked an appointment for today (Thursday) to view one of them. Prior to the appointment, I called to confirm—and at no point was I informed of any issues regarding the car’s availability. When I arrived, I asked to sit inside another car while waiting. I was left standing in the cold for 20 minutes with no communication. Only after I went back inside did someone finally locate a staff member to open the vehicle. It was only then, when I asked whether my appointment was ready, that I was told the car I had booked to view wasn’t even at the garage. The member of staff apologised, but frankly, it is nowhere near good enough. We had driven 30 minutes for a scheduled appointment, and the receptionist had failed to mention this even when I spoke to her half an hour earlier. The lack of communication is unacceptable. This entire experience highlights a complete breakdown in organisation. It seems staff have no idea which cars are available or where they even are. As a family, we have previously purchased two cars from this garage, which makes this experience all the more disappointing. Unfortunately, after today, we will not be returning.