Ryan C

Disappointed with misrepresentation

I paid a £300 deposit for a Tesla Model 3 Long Range advertised as having a steering wheel with “no wear” and with credit card payment accepted. The steering wheel was heavily worn and torn — clearly not as described. The seller also refused to accept payment by credit card, despite the listing stating it was available, which removed the added buyer protections. After raising concerns, the seller refused to refund the deposit, citing a “non-refundable” policy, even though the listing remained live for several days after I paid and other buyers were still able to contact him. I will now be pursuing recovery of my deposit through the Small Claims Court and referring the matter to The Motor Ombudsman. I cannot recommend this seller based on my experience. Buyers should carefully check all descriptions and photos before paying a deposit.