Chanelle C

Avoid

A vehicle was purchased from Flexy Cars and was faulty within the first few days. The car was returned for repair, collected again, and within a week the same faults reappeared. Instead of properly fixing the issue, the error codes were simply cleared. The underlying problems remained. When the vehicle was formally rejected due to repeated faults, Flexy Cars took it back but then refused to issue a refund. So they kept the car AND money. The position taken was that there should have been an opportunity to repair the car, despite already having had the vehicle returned and attempting repairs. (May i also add that while the car was sat awaiting pick up from them, they had readvertised with no mentions of the faults. We called the office to enquire and they said it was in great condition. Some poor soul will be going through this now) Communication throughout was extremely poor. Calls to the office frequently went unanswered, and managers were repeatedly “in meetings.” When contact was made, staff were dismissive and rude particularly the manager, whose attitude was confrontational and aggressive. Most concerning was the owner’s response when the matter escalated “See you in court.” That alone says everything about how customer concerns are handled. There appeared to be no issue with keeping both the car and the money until legal action was pursued. After five months of unnecessary stress and delay, the refund was only given through court proceedings. This experience was entirely avoidable and abhorrent. Buyers should think very carefully before purchasing from this dealership.