Jon B

Shocking

I have purchased four Audi vehicles from four different mainstream dealerships over the years, and this has been by far the worst experience and level of service I have ever encountered. I travelled from London to collect a pre-agreed vehicle, only to arrive and discover that the car’s bodywork was damaged. The sales team demonstrated a complete lack of communication and customer service. I was asked to remain on site for four hours while they attempted to resolve the issue, yet they were unable to organise themselves internally. Ultimately, I was left with no choice but to drive four hours back home with a damaged vehicle. What followed was over three months of personally trying to rectify the issue locally, with minimal interest, support, or prioritisation from the dealership. As a paying customer, I expected accountability and proactive assistance — not indifference. The level of service was comparable to what one might expect from an inexperienced independent garage, not an authorised Audi dealership. To make matters worse, the Used Car Sales Manager in Macclesfield later informed me that the service package agreed as part of the deal would not be honoured. This was despite me specifically requesting clarification and confirmation at the point of sale. I was then told that service packages are not included in the order form — something that was never communicated to me previously and directly contradicts what I had been assured. Even after escalating the matter to the Audi Executive Office, while they acknowledged the poor experience and service failures, they were unwilling to offer any reasonable goodwill gesture or meaningful recognition to address the situation. There has been no accountability, no transparency, and no integrity shown throughout this process. The used sales team’s handling of this matter is frankly shambolic and does a disservice to the Audi brand and its loyal customers. I will never purchase a vehicle from this dealership again and would strongly advise others to reconsider before doing so.