Jude S

Awful Experience

I purchased a Ford Kuga LG63 YCE (2.0 diesel AWD) from Reed Autos Ltd (trading as Ponko Ltd) in July 2025. At the point of sale, the experience was reasonably positive. The process felt straightforward. Warranty purchase was encouraged. Unfortunately, within 56 days of ownership the vehicle developed significant mechanical issues, including drivetrain and warning system faults and was off the road for much of my 7mth ownership. I returned the car for repair on multiple occasions. Although work was carried out, the problems continued and this caused me increasing concern about reliability and safety. As the issues persisted, my experience of after-sales service changed. I felt that my concerns were not fully acknowledged and that communication became much more difficult once I began asking detailed questions about the cars history and repeated faults and my options moving forward. The experience after purchase felt very different from the experience during the sale. Because the problems continued, I arranged an independent inspection in October 2025 during my ownership (with a company recommended by The Motor Ombussman) to better understand the vehicle’s condition at that time. The findings raised further concerns for me and significant repairs were recommended and I was unable to drive the vehicle. During this period I therefore sought advice from Citizens Advice, who were extremely helpful, knowledgeable and clear in explaining consumer rights. Their guidance was free and easy to access, and I would recommend that any buyer experiencing ongoing vehicle issues seeks independent advice early. It helped me better understand the options available to me long after my purchase and how consumer protection works alongside and independently of warranty arrangements. I followed the Citizens Advice recommended formal process to reject the vehicle purchase. However the matter ultimately required formal resolution which Citizens Advice also helped me navigate. If this vehicle (LG63 YCE) is offered for sale again, I would encourage prospective buyers to carry out thorough independent checks and ensure they are comfortable with the vehicle’s condition before purchase. My advice to buyers is: • Understand your rights under the Consumer Rights Act 2015 • Recognise that warranty cover does not replace statutory consumer protection • Seek independent advice early if issues arise Based on my personal experience, I would not purchase from this dealership again.